1. Introduction
ValoraIQ is operated by Torwood Holdings LLC ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you use ValoraIQ.
2. Information We Collect
We collect the following types of information:
- Account Information: When you sign up, we collect your email address and password (which we store as a secure hash, not plain text)
- Search Data: We log the search queries you perform, including timestamps and filter settings (min/max price, item type, etc.)
- Saved Searches: We store saved searches and associated filters for your daily email alerts
- Payment Information: We do NOT store payment card details. Payment processing is handled by Stripe, and we only store Stripe customer IDs for subscription management
3. Use of Information
We use your information to:
- Provide and improve the ValoraIQ Service
- Send you daily email alerts (if you have subscribed)
- Analyze usage patterns to improve features
- Maintain accurate account records
- Comply with applicable laws
3a. Anonymized Data Collection for Quality Improvement
To improve search accuracy, deal-finding algorithms, and overall user experience, we collect and analyze anonymized data about:
- Search Queries: We log search terms, filters, and the number of results returned to identify popular searches and optimize search performance
- Feedback Events: We track user feedback (likes, dislikes, flags, reports) on search results and items to improve relevance and detect problematic listings. This data is anonymized and used in aggregate to train and refine our scoring algorithms
- Export Activity: We track the volume and frequency of data exports to understand how users interact with deal collections and to optimize our export features
This anonymized data helps us:
- Improve search quality and relevance
- Detect and fix issues with marketplace data
- Refine our AI-powered deal scoring
- Enhance brand matching accuracy
- Provide better recommendations
Anonymized data means your personal identity (name, email, etc.) is not associated with the collected data in our analytics. We may combine your usage patterns with aggregate statistics for improvement purposes, but individual searches or feedback cannot be traced back to you.
4. What We Do NOT Collect or Store
To protect your privacy, we do NOT collect or store:
- Your IP address (without anonymization)
- Plain-text passwords
- Payment card details (Stripe handles this)
- Precise geolocation data
- Browsing history outside ValoraIQ
5. Data Retention & User Data Rights
We retain account information and search logs while your account is active. You have the right to:
- Download Your Data: Export all your personal data in a machine-readable JSON format at any time through your account settings
- Delete Your Account: Request permanent deletion of your account and all associated personal information
- Data Portability: Receive your data in a standard format (JSON) that you can import into other services
To access these features, log into your account and visit the "My Data" page in your account menu. You can download all your data or request account deletion at any time.
After account deletion, we may retain anonymized usage data (aggregate statistics about searches, feedback) for improving our service, but this data cannot be used to identify you personally.
6. Third-Party Services
ValoraIQ uses:
- Stripe: For payment processing and subscription management. Your payment information is handled by Stripe according to their privacy policy
- eBay API: To search for items. We do not store your eBay account credentials
- OpenAI: To provide AI deal scoring. Search queries are sent to OpenAI's API for analysis
Please review the privacy policies of these third-party services.
7. Email Communications
If you have subscribed to daily alerts, we will send you emails with item recommendations. You can stop receiving these emails by:
- Logging into your account and adjusting your preferences
- Clicking the unsubscribe link in the email (if available)
- Contacting us directly at support@valoraiq.com
8. Security
We take reasonable steps to protect your information, including:
- Hashing passwords using industry-standard methods
- Using HTTPS for all communications
- Limiting access to sensitive data
However, no system is completely secure. You are responsible for keeping your password confidential.
9. Compliance
This Privacy Policy is a template and does not claim compliance with any specific jurisdiction (GDPR, CCPA, etc.). You should have this policy reviewed by a lawyer to ensure it meets your local legal requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Your continued use of ValoraIQ following such changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at support@valoraiq.com.
© 2025 Torwood Holdings LLC. All rights reserved.